Refund policy

SecondBreath — Refund & Return Policy

We want you to feel confident keeping a n Anti-choking deivce in your home. If something isn't right, here's exactly how returns and refunds work.

RETURN WINDOW
You may request a return within 30 days of delivery. After 30 days we're unable to offer a refund or exchange.

WHAT CAN BE RETURNED
Because this is a hygiene- and safety-critical product, we can only accept returns of items that are:
- Unused and unopened, in their original sealed packaging, and
- In the same condition you received them, with all components and inserts included.

Opened or used devices and masks cannot be returned for hygiene and safety reasons — this is standard for personal-safety and medical-adjacent products — except where the item is faulty, damaged, or not as described (see below). This exclusion does not affect your statutory rights, including the EU right of withdrawal described below.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you. Contact us at [Support Email] within 48 hours of delivery with:
- Your order number, and
- Clear photos or a short video showing the issue and the packaging.
We'll send a free replacement or a full refund — your choice.

HOW TO START A RETURN
Email secondbreathteam@gmail.com with your order number and reason for return. Please do not send anything back before we reply — we'll confirm whether your item qualifies and give you the correct return address. Items sent back without prior authorization may not be refunded.

RETURN SHIPPING COSTS
- Faulty, damaged, or wrong item: we cover all return shipping.
- Change of mind (unused, sealed item): you're responsible for return shipping. We recommend a tracked service, as we can't refund items we don't receive.

REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take a few extra days to post it). Original shipping charges are non-refundable unless the return is due to our error.

ORDER CHANGES & CANCELLATIONS
Because orders are sent to fulfillment quickly, contact us at secondbreathteam@gmail.com within 12 hours of ordering to change or cancel. After that we may be unable to stop a shipment, and standard return terms apply.

NON-RETURNABLE ITEMS
- Opened or used devices/masks (hygiene exclusion above)
- Items returned after 30 days
- Gift cards
- Final-sale/clearance items (where marked)

EU / EEA & UK CUSTOMERS — RIGHT OF WITHDRAWAL
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Important exception: under EU consumer law, sealed goods that are not suitable for return for health-protection or hygiene reasons are excluded from this right once they have been unsealed after delivery. Sealed, unopened items may be returned within the 14-day window; you bear the direct cost of return shipping. To exercise this right, email secondbreathteam@gmail.com before the 14 days expire. UK consumers have equivalent rights under UK consumer law.

CONTACT
SecondBreath · secondbreathteam@gmail.com